Frequently Asked Questions
Everything you need to know about shopping at JB Hi-Fi.
What is the JB Hi-Fi Return Policy?
We offer a refund or exchange if a product is faulty or significantly different from its description. For change-of-mind returns, products must be unused and in original packaging within 30 days of purchase.
How can I track my online order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer professional installation services?
Yes, we provide professional installation for various electronics, including wall-mounting TVs, setting up home theatre systems, and installing major kitchen appliances.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and buy-now-pay-later options such as Afterpay and Zip.
Can I Click & Collect my order?
Absolutely. If an item is in stock at your local store, it is usually ready for collection within 1 hour of placing your order online.
Do products come with a warranty?
All products sold are covered by the manufacturer's warranty and the Australian Consumer Law. We also offer optional 'Extra Care' plans for extended protection.