Returns & Exchanges

JB Hi-Fi is dedicated to providing high-quality electronics and offers comprehensive returns, repairs, and refunds in accordance with the Australian Consumer Law. Whether you have changed your mind or received a faulty product, we provide flexible options to ensure you stay satisfied with your tech.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging with all accessories included; change-of-mind returns are generally accepted within 30 days for most unused products.

• 2.
  Gather Proof of Purchase

  Locate your tax invoice, store receipt, or online order confirmation to verify your transaction and facilitate a faster processing time.

• 3.
  Choose Return Method

  Visit any JB Hi-Fi store nationwide for an immediate assessment or contact our online support team to arrange a return via post for web orders.

• 4.
  Receive Resolution

  Once the item is inspected and approved, you will receive a refund to your original payment method, an exchange for a new unit, or a professional repair.